A non-refundable deposit of 20% is required to book rentals or decor services, after, payments will be billed monthly (payments become non-refundable as paid) until two weeks before your event at which time all services must be paid in full. If needed we can adjust the billing schedule to fit your needs!
All payments must be processed through HoneyBook, our client management software. You can set up automatic payments using all major credit card providers.
Standard delivery fees are based on the location of your event and include deliveries up to 100ft of where the truck can park. Standard delivery fees do not include elevator or stairs, please reach out to your rental specialist for further information.
Final modifications and payments are due two weeks prior to your scheduled delivery or customer pick up.
Customer pick-up hours are Monday-Friday 9am-2pm. We are closed for customer pick up on weekends, if you wish to pick up outside these hours, it is possible with an additional fee.
Yes! You will be billed the cost of the item(s) that are missing/damaged please refer to the client contract signed prior to booking for more information.
Some rentals require set-up by our team and will be included on the rental invoice. If arranged in advance, other rentals (tables, chairs, etc.) can be scheduled for set-up and breakdown for an additional cost.
Tables and chairs should be stacked and all dishware should be wiped free of food debris and liquid and placed back into the crates they were delivered in. Linens should be shaken free of debris and placed in the provided laundry bags.
Please reach us at info@fizzpopparties if you cannot find an answer to your question.
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